December 6, 2022

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What’s Next in Payments? – SPONSOR CONTENT FROM HEXAWARE


By Swati Dublish, Rajsekar Jayashankar, and Navin Mishra

The payments space is evolving speedily, with the arrival of new gamers other than banks and economical expert services establishments. These competition are disrupting the status quo and using payments from the money transfer and remittances realm to impressive concepts like get now spend later (BNPL) and open up payments.

With purchaser expectations acquiring improved, men and women be expecting the “art of the possible” from their payments providers—and standard players need to have to rethink their tactic to keep their place and client loyalty lest they develop into irrelevant. All stakeholders inside of the payments ecosystem will need to align with the broader themes rising now and in the close to long run.

We are living in a environment of artificial intelligence (AI), machine learning (ML), and cloud, a world of “payments as an practical experience (PaaX).” 

The essential payment themes of the future—cryptocurrency, central bank electronic currency (CBDC), monetary inclusion, and embedded finance—represent stages of the coming evolution of payments that your financial institution requires to be all set for.

Based on its latest relevance and developing adoption, the starting off level of payments’ long term is cryptocurrency—any kind of forex that exists digitally or pretty much and takes advantage of cryptography to secure transactions.

The increase of cryptocurrencies is fraught with problems this kind of as uncertain regulatory status, lack of recognition, security, scalability, and misuse of digital forex. Crypto’s worries and a want for regulated options contact for an evolution of CBDC, a period we outline as “payments as a life style (PaaL).” 

Banking institutions will challenge CBDC as authorized tender, just as dollars is these days. But not like financial institution deposits, CBDC would signify a declare on the central financial institution.

The existing state of economical infrastructure will generate willpower of the velocity and the extent of adoption of CBDC. Big considerations about CBDC include things like privacy in unique transactions, retail CBDC (shopper accounts) as a new operate of central financial institutions, use of a CBDC offline, and cybersecurity pitfalls.

In the medium-expression foreseeable future, enabled by CBDC, economical inclusion will perform the biggest purpose in creating payments the mainstay of economies about the globe. Financial inclusion refers to including the unbanked segments in the financial ecosystem. Essential limitations to fiscal inclusion include money literacy, lack of personal-sector willingness and capability to interact, lack of entry to smartphones, and unsatisfactory anti-funds laundering controls.

Monetary inclusion in switch will help embedded finance—the long run of banking—with the lender going to shoppers at their level of will need and not the other way close to, a section we define as “invisible payments.” 

Embedded finance is the integration of money services—including lending, payment processing, or insurance—with nonfinancial businesses’ infrastructures with no the want to redirect them to standard economic institutions. The embedded finance prospect for banks involves rapid acquisition of consumers and deposits, charge-income advancement via partnership agreements, and reduction of shopper acquisition and unit-processing expenses.

Know-how will be crucial to propelling banking institutions into the new realm, in which payments no lengthier will be proprietary but will be democratized as a provider. For your financial institution to remain applicable and to long term-proof your payments business enterprise, your bank needs to: 

  • Appear at your know-how. Banking institutions ought to begin making ready for the influence these new payment vehicles will have on onboarding, stability, channels, and electronic banking platforms. Financial institutions should align electronic payments and electronic banking modernization initiatives to reuse electronic banking applications and methods to support this changeover. 
  • Assess your function. Monetary engineering products and providers will be the necessary equipment selling inclusion in the economical devices of the future, assisting communities close to the earth make very long-expression economic resilience and enabling economic development.  Banks will participate in a big position in driving this change. 
  • Seize your chance. Embedded finance will enable banks attain far more shoppers with lower charges of acquisition, develop distribution channels, and develop new price-added expert services, producing unprecedented prospects of scale. 

Potential of Payments Reimagined

The period of payments as a product or service is by now in the past, as banking companies are nearing a shift in client expectations. The journey of payments is probable to go by a a few-technology transformation. 

Gen One: Payments as an Expertise (PaaX)

The payments planet is on the cusp of transformation, with a target on improving upon conclusion-consumer expertise by means of improved interfaces and smoother transitions. Banks and fintechs are working with the electricity of AI, ML, and cloud to permit Gen A single. This working experience is typically called frictionless payments.

Gen Two: Payments as a Way of life (PaaL)

As the latest working experience stabilizes and wearable know-how gets to be the norm, payments will grow to be a portion of the lifestyles of men and women and enterprises, launching the future era. The flourish of state-owned crypto could turn into the singular drive for seamless operations for equally domestic and cross-border payments.

Gen A few: Invisible Payments

Above the following three to 5 several years, payments will play a match-changing part not just as a ubiquitous operate but also by operating seamlessly at the rear of the scenes. Monetizing payment transactions will assure that payments are fiscally inclusive and embedded in the larger business-transaction ecosystem.

The Generational Shift


Society is embarking on a change in working experience, in benefit creation, and for a better high-quality of lifetime. Payments will travel this transformed knowledge for a significant segment of the populace as we go by these three generational modifications.


Hexaware’s banking solutions include things like Amaze®, a cloud enablement platform Tensai, an automation system and H.A.R.V.I.S., a banking virtual lab and incubator. Understand a lot more about the long run of payments and how Hexaware can assistance financial institutions and economic institutions continue to keep up in a dynamically switching marketplace.


Swati Dublish is a Banker, driving business transformation as a result of technologies for Banking companies & Fintechs at Hexaware Technologies. Rajsekar Jayashankar is Banker, Researcher, and Core Banking products expert at Hexaware Systems. Navin Mishra is Strategist for Economical Solutions in General public Sector at Hexaware Technologies.